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I’m a retailer and want to stock your products, how do I apply for an account?

It’s easy. Please complete the registration form on our website. We’ll review the application and either accept or ask for a few more details.  Once you’re accepted we’ll set up an account so you can order online.

How long will it take to dispatch my order?

Once we receive your order, it can take up to 4 days to process it. We ship orders daily Monday to Friday from Auckland, using Courier Post or Aramex. Larger orders which may need a pallet can take slightly longer and are usually sent by Toll. If you have any questions about the dispatch of your order, please contact the team on or phone 09-222-4700.

Do you have a minimum order?

Yes, we do and it is $300.

Do I have to order online?

Ordering online is easy. You can see what’s in stock and when products are due and easily add items to your cart buy size. If you want to repeat an order, simply login to your account click re-order and adjust the quantity as needed. However, if you need further assistance you’re welcome to contact us by phone or email to place your order.

What payment types do you offer?

You can pay by credit card (Visa, Mastercard) or on Account if you hold an account with us.

Where can I find information about the brand?

We have a range of brand information, including brand descriptions, product & lifestyle imagery and videos you may need. You can also access any relevant safety testing reports. These can all be accessed in the Retailer Resources section. You will need to be logged in to view these

Do you ship to Australia?

We do ship to Australia, however you will need to place your order on our Australian website

What happens if my customers have a faulty product?

If your customers have a faulty product, please continue to deal directly with your own customers to get the issue resolved. If you need help troubleshooting, or if the product is faulty, please contact us by email or by phone on 09-222-4700.

Why is my account invoice on the website different to the invoice I received with my order?

The invoice in your account on our website is correct at the time you place your order. Any edits to your order after you have received an order confirmation will not be reflected on the website invoice. You will receive the correct and updated invoice when your order is dispatched.